Purchasing
Depending on availability, purchases may be made directly through this website via our e-commerce portal.
Wholesale customers can purchase directly via our head office at info(at)goldielondon.com
Online purchases on the Goldie London website may be purchased by all countries listed in the checkout section. By placing an order with us you hereby agree to pay for and receive the goods outlined in the sale.
Product Availability
Goldie London products available for purchase online include clothing and accessories. All products on the website are subject to availability; as necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will however inform you if we are unable to fill your order.
Pricing and Payment Options
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
All prices for website customers include VAT at the applicable current rates, but exclude delivery charges unless expressly stated otherwise.
For wholesale customers worldwide, all prices are exclusive of VAT. The VAT charges only apply to those based in U.K., Ireland and Channel Islands. This also applies to all E.U. countries unless provided with a valid VAT number.
Goldie London accepts the following forms of payment for online purchases:
- Visa
- Switch
- Solo
- American Express (AMEX)
- Maestro
- Mastercard
(wholesale customers will be charged a 3% credit card fee if paying via Credit card or PayPal)
The transaction will be charged to your credit card after we have verified your card details and received credit authorization. If you receive a confirmation of order email after completing your transaction, your credit card transaction has been successful.
Delivery
Delivery charges are specified when you place an order and is non refundable. Please allow one to two business days for process of your order, this excludes the delivery service time. Purchases are delivered by various shippers according to the delivery address. Orders are processed and delivered Monday to Friday, excluding public and bank holidays. Goldie London cannot be responsible for unanticipated transport delays.
Tracking
Once your order is placed, you will receive confirmation via email. If there is a delay in receiving your order please contact us and we will follow up with shipping company.
Returns/Cancellations Order Cancellations
It may be possible to cancel your order before it is dispatched. Please contact us immediately at info(at)goldielondon.com. If however your order has already shipped, you will need to return the order to us. In this case, please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, simply email us at info(at)goldielondon.com and return the item(s) to us in their original condition* within 7 days of receipt. We will provide you with a return authorisation code which you must display clearly on the package, in order for us to accept the return. We will then issue a credit note on receipt, excluding shipping charges for exchange the item for a different size / colour if preferred.
Please note:
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility. Please complete the returns form and send both the form and parcel to:
Goldie London
Studio E2P
Cockpit Arts
Cockpit Yard
Northington Street
London
WC1N 2NP
Faulty Item
If the item you received is faulty, please contact info(at)goldielondon.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement, within 7 days of receipt. We will then advise on how to proceed with the return. You have 10 days from receipt of the faulty item to return it to us.
Received the wrong item
If the item you received is not what you originally ordered, please contact info(at)goldielondon.com quoting your order / invoice number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
*Note: when trying on items of clothing, please ensure that you are not wearing makeup or perfume / deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
Thank you for shopping at Goldie!
